Heather D. Matheney, CRPC®
Josh J. Bauer, CRPC®
1459 Interstate Drive Suite 205
Cookeville, TN 38501

Phone: (931) 526-3541 Toll Free: (800) 670-5902
Fax: (931) 528-2235


CFS Privacy Policy

We at Cantrell Financial Services take your privacy very seriously. We share a commitment to protect your privacy and the confidentiality of your personal and financial information. We believe that every client’s personal information should be handled with care.

As a provider of products and services that involve compiling personal - and sometimes, sensitive - information, protecting the confidentiality of that information has been, and will continue to be, a top priority. We believe that you should know about the information we collect, the measures we take to safeguard it, and the situations in which we might share information with select business partners.

The information we collect and the extent to which we use it will vary depending on the product or service involved. In fact, in certain cases, we may not collect or share some of the types of information noted below.

Our privacy promise derives from basic principles of trust, ethics and integrity:

1. We collect only the customer information necessary to consistently deliver responsive products and services.

We collect information that helps serve your financial needs; provide high standards of customer service; develop and offer new products or services for our customers and potential customers; and fulfill legal and regulatory requirements. The information collected generally varies depending on the products or services you request and may include:

  • Information provided on applications and related form-for example, name, address, Social Security number, and annual income.
  • Responses from your employer, benefit plan sponsor, or association regarding any group products we may provide-for example, name, age, address, and Social Security number.
  • Third-party reports, such as consumer credit history, motor vehicle records, demographic and/or medical information, if relevant to your product or service.

Information about your relationships with us, such as products or services purchased, and account balances (if applicable), which we may obtain in writing, during telephone or Internet transactions or from data gathering software used when you are accessing our Web site.

2. We maintain safeguards to ensure information security.

We have implemented security standards and processes - including physical, electronic and procedural safeguards - to ensure that access to customer information is limited to employees, registered representatives or agents who may need it to do their job. They are required to respect the confidentiality of all customer information.

3. We limit how, and with whom, we share customer information.

First and foremost, we do not sell lists of our customers, nor do we disclose customer information to marketing companies, with the exception of companies we may hire to provide specific services for us, as described below.

Under no circumstances do we share medical information for marketing purposes.

We will share customer information only for the following reasons:

When you have requested a life insurance product, the life insurance companies may use a common application to avoid multiple medical tests; in this way, the information you provide and authorize us to obtain may subsequently be used by one or all of these companies as necessary to determine - and offer to you-the product most appropriate for your needs.

We may be required by law or regulation to disclose information to third parties-for example, in response to a subpoena, to prevent fraud, and to comply with rules of, or inquiries from, industry regulators.

In some cases, we may share information we collect-for example, name, address, age, and Social Security number-with other affiliated businesses such as our securities broker-dealers, our insurance companies and agencies, or our banks to process or service a transaction you have requested, to facilitate enhanced customer services, or to inform you of products or services you may find useful.

Except for reinsurance transactions with an affiliated company, we will not share information about you with another company that may be used to make insurance underwriting or lending decisions about you, unless you direct us to or unless we tell you first and give you a chance to say no.

Furthermore, as permitted by federal and state laws, we may share or exchange information with companies engaged to work with us, such as:

  • Third-party administrators and vendors hired to effect, administer or enforce a transaction that you request or authorize; to develop or maintain software; or to perform marketing research.
  • Financial services entities, such as banks, credit unions, credit union service corporations, insurance companies, or securities broker-dealers, with which we have joint marketing agreements; and vendors who provide us with demographic information to develop marketing plans. The information we may share is described in section 1.
  • Reputable consumer reporting agencies in connection with your application or renewal of insurance coverage.

Other than what is described previously we won't share information about you with third parties to market products to you, unless we tell you about it first, and give you a chance to say no.

In this notice of our Privacy Promise, the words "you" and "customer" are used to mean any individual who obtains or has obtained a financial product or service from Cantrell Financial Services that is to be used primarily for personal, family or household purposes.